ICOMM offers full service, cost-effective telecom management for your entire communications lifecycle. From voice and mobility support to IT expense management and payment services, to telecom and IT consulting services, ICOMM offers one cohesive communications strategy with a single point of contact accountable for every piece of your telecom management.
ICOMM’s IT and Telecom Expense Management model is different. ICOMM offers a fully outsourced and turn-key model of TEM. Engagements with ICOMM include all the usual TEM services – invoice receipt and processing, inventory management, ePayment services, wireless plan optimization. Additionally, ICOMM owns the dispute process completely, makes sure you have excellent contracts in place, placing orders for all carrier services and verifying their contract compliance, and that they are installed or activated on time and as requested.
ICOMM is one of the few TEM vendors to offer both Wireless and Wireline Telecom Support Services, and has been doing so since 1996, currently covering over 3000 locations in the US, Canada and abroad. ICOMM acts as a client’s internal voice support help desk, providing support for anything from password resets to carrier circuit troubleshooting to PBX MACD activities, to moves, new system implementations, to wireless device ordering and troubleshooting, to bulk hardware deployments, to office consolidations, decommissioning and other Level 1 and Level 2 support desk activities, customized to fit clients’ needs.
ICOMM assists clients in managing Audits, Vendor Contracts and Technology RFPs for telecom carrier services (voice, data and wireless), enterprise communications and contact center technologies. ICOMM provides strategic planning and contract negotiation services for voice, data, wireless, UCaaS, enterprise telephony and more.
The payment process of an Accounts Payable department can be a difficult, time-consuming and manual process. ICOMM’s OnePay Invoice Payment Services allows companies to outsource invoice receipt and entry, cost center and GL coding, detailed reporting and invoice payment functions, all through a user-friend portal, allowing AP staff to focus on more strategic functions.